Privacy Policy

Welcome to Laundry Hiro, operated by Laundry Hiro. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the Laundry Hiro mobile application (“the App”). By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information:

When you create an account, we may collect personal information such as your name, email address, phone number, and billing information.

1.2 Transaction Information:

We collect information related to your transactions with us, including order details, payment information, and communications.

1.3 Device Information:

We may collect information about the device you use to access the App, including the device type, operating system, and unique device identifiers.

1.4 Location Information:

With your consent, we may collect location information to provide accurate pickup and delivery services.

1.5 Usage Information:

We gather information about your use of the App, such as the pages you visit, features you use, and interactions with the App.

2. How We Use Your Information

2.1 Providing Services:

We use your information to process and fulfill orders, schedule pickups, and deliver services as requested.

2.2 Communication:

We may send you transactional emails, service updates, and promotional communications. You can opt-out of promotional emails at any time.

2.3 Improving Services:

We analyze usage patterns and feedback to enhance our services, optimize the App, and improve user experience.

2.4 Legal Compliance:

We may use your information to comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Information

3.1 Service Providers:

We may share your information with third-party service providers who assist us in providing and improving our services.

3.2 Legal Requirements:

We may disclose your information in response to a legal request or to comply with applicable laws, regulations, or court orders.

3.3 Business Transactions:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security

4.1 Security Measures:

We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

4.2 Data Retention:

We retain your information for as long as necessary to provide services and as required by applicable laws.

5. Your Choices

5.1 Account Information:

You can review and update your account information through the App.

5.2 Opt-Out:

You can opt-out of promotional communications by following the instructions in our emails.

6. Children’s Privacy

The App is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or other means.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@candelaria.laundryhiro.com.

Thank you for choosing Laundry Hiro!

Laundry Hiro Team